Refund policy

Why We Don't Offer a 100-Night Trial (And How That Keeps Our Prices So Low)

We get this question a lot, and we want to be completely upfront with you about it.

Many online mattress brands advertise lengthy "sleep trials" (like 100 nights or even a full year) with free returns. While that sounds great, those policies come with hidden costs that get passed directly to you the customer in the form of much higher prices.

Here's why:

• Shipping a mattress isn't cheap. A single king-size mattress can cost $200–$300 (or more) to ship across the country, both to you and back if returned.
• Returns add up fast. Industry-wide, about 10–20% of online mattress orders end up being returned. Handling pickup, inspection, cleaning (or often disposal), and restocking/refurbishing eats into profits.
• Those costs get baked into every sale. To cover free shipping, free returns, and the risk of losses, premium brands mark up their prices significantly often 30–50% higher than necessary just to break even.

At Mattress America, we decided to do things differently. We focus on offering high-quality mattresses at the absolute lowest possible prices by cutting out those expensive extras. Instead of building in a "return buffer" that inflates the cost for everyone, we keep our margins slim and pass the savings straight to you.

That means:

• Rock-bottom pricing you won't find from trial-heavy brands.
• No surprises or padded costs.

We stand behind our products 100% with a standard warranty against defects, and we're always here to help if something isn't right. But by skipping the lengthy at-home trial, we're able to deliver better value upfront—without making you pay for someone else's return.